Bereavement support
We are there for families for as long as they need us after the death of their loved one.
You may experience painful and difficult emotions after losing a child, grandchild, sibling or partner. Each person will experience grief in their own unique way and may benefit from differing forms of support.
Our Family Support Team are here to support with practical and emotional support for both the immediate and extended family in the first days and weeks following a death, as well as the coming months and years.
You can contact the Family Support Team by:
Phone: 01962 760555
Email: familysupport@naomihouse.org.uk
The team work Monday – Friday, 8.30am – 5pm. If we aren’t available to respond to you straight away, a member of the team will contact you as soon as possible.
External Bereavement Service
The Naomi House Bereavement Support Service is available to the immediate family of a child/young adult (aged 0-17yrs) who was living in Hampshire at the time of their death.
We focus our support on the first three years post bereavement but will always listen and try to support any family member who makes contact with us after the death of a child, even if it is after three years.
The service aims to ensure that every family experiencing the death of a child in Hampshire receives advice and support, particularly when they did not have the opportunity to use the hospice or chose not to.
‘Immediate family’ includes ‘Parent’ (birth and adoptive parents as well as any adult in a main carer/parenting role), Siblings (inc. Half/ Step/ Adopted) and Grandparents. We will also consider supporting other significant adults and children who have been living with/closely connected to a child who has died.
What we offer
- Contact with a member of the Family Support Team on the phone, face to face or in some cases, at home.
- Telephone support, opportunity for a safe listening space.
- Practical advice around funerals, post death processes, grants, finances and benefits.
- Signposting to local services where possible.
- Spiritual support.
- Invitations to groups for bereaved adults and children.
- Invitations to the hospice Remembering Events (twice a year).
- Advice regarding therapeutic needs for adults and children.
Who can refer?
You can refer yourself by phoning us. We will ask some questions and fill in a form whilst we are speaking to you.
Any professional involved with your family can also refer.
What happens next?
If you contact us, we will take some information over the phone and let you know if we think we can support you.
If someone else refers you, we will make contact with them to check you have agreed to the referral, and then we will make contact with you.
If we feel unable to meet your needs, we will endeavour to signpost you or the person referring you to the most appropriate service.
Our contact details are: 01962 760555 familysupport@naomihouse.org.uk. The team is available Monday – Friday, 9am – 5pm.
Post bereavement support
Counselling and Therapeutic Services
We offer counselling, play therapy, creative arts counselling and art therapy to parents, siblings, partners and other family members with a close connection to the child or young person.
Counselling and therapy servicesBereavement support groups
We run regular support groups for different members of the family.
Explore our support groupsChaplaincy Support
Our Chaplain offers pastoral, spiritual and religious support to our children, young adults, families and staff; those of all faiths and of no faith.
Find out moreOther post bereavement support for families
Butterfly Facebook page
Our Butterfly Facebook page is a private space for bereaved parents to share experiences, thoughts and feelings and offer support to each other. Please get in touch with our Family Support Team if you would like to join the page.
Remembering Events
We hold two remembering events each year, one in the summer at Naomi & Jack's for bereaved parents, partners and siblings, and the other in December at a church in Winchester, to which members of the wider family and friends are also invited.
Memory Garden
At the hospice, we have a memory garden for families to spend time remembering their loved one. Families can have a stone or a leaf engraved to be placed in the garden. The garden is open all year round for families to spend time in as they remember. At Christmas time, a tree and tea lights are available for families as they remember their loved one at this special but often emotional time.